Frequently Asked Questions
Everything you need to know about your eyewear purchase.
How do I provide my prescription for my order?
You can upload a photo of your valid prescription during checkout, or email it to our customer support team with your order number attached.
What is your return policy for prescription glasses?
We offer a 30-day satisfaction guarantee. If you are not happy with your frames or if your lenses aren't perfect, you can return them for a full refund or exchange.
How long does shipping take?
Orders typically take 7-10 business days to process and ship, as each pair of lenses is custom-crafted to your specific prescription.
Do you offer blue light blocking lenses?
Yes, we offer premium blue light filtering coatings that can be added to any pair of frames, whether you require a prescription or not.
What frame materials do you carry?
Our collection includes high-quality acetate, lightweight titanium, and durable stainless steel frames to suit every style and comfort preference.
Can I use my vision insurance?
While we do not bill insurance companies directly, we provide a detailed itemized receipt that you can submit to your provider for out-of-network reimbursement.